Standard orders are processed within 1–2 business days. Because we prioritize the freshness of our botanicals and spices, each package is carefully sealed at our Ho Chi Minh City facility before dispatch. You will receive an email confirmation containing tracking details once your order departs.
Support & Inquiries
We Welcome Your
We Welcome Your
Questions & Requests
Whether you are seeking advice on our authentic Vietnamese tea collections, require assistance with a recent order, or wish to explore a partnership, our dedicated team is at your disposal.
Customer Support
We pride ourselves on providing personal, attentive service reflecting the tradition and premium quality of our offerings. Please direct your correspondence to our primary email, and a tea specialist will respond promptly.
Electronic Mail
hello@primeoffers.my
Send an Inquiry
Common Inquiries
Guidance regarding our premium teas, shipping processes, and store policies.
We proudly share the authentic flavors of Vietnam worldwide. International shipping rates and delivery timelines vary depending on the destination and customs procedures. Please contact our support team directly via email if you require expedited international logistics.
Due to the consumable nature of our premium tea leaves and spices, we generally do not accept returns. However, your satisfaction with our product's quality is our highest priority. If an item arrives damaged or does not meet our rigorous standards, please reach out with documentation, and we will promptly find a resolution.
Our Location
Visit our elegant tea boutique in the heart of Ho Chi Minh City to experience our premium tea leaves, herbs, and spices in person.
Address
PrimeOffers Tea House
58 Nguyen Dinh Chieu Street
District 3, Ho Chi Minh City
Vietnam
58 Nguyen Dinh Chieu Street
District 3, Ho Chi Minh City
Vietnam